We share metrics, challenges, and goals, and we are honest about both our successes and our struggles. We’re committed to eliminating information silos, working together, and treating everyone fairly and honestly.
Good enough is not good enough. We chase excellence every day, both individually and as a company. Mistakes happen, but we are never complacent. We believe in challenging the status quo and asking tough questions. We seek out professional development, challenge ourselves to learn new skills, and pass along knowledge to those around us.
Trust isn't earned at UpLaunch. Instead, we default to a state of trust from the beginning. We assume the people we're working with are honest, intelligent, and highly capable with pure intentions. Even if we're having a tough conversation, we approach it with the belief that the other party is passionately advocating for what they feel is best for our customers, our team, and our company.
UpLaunch is a team sport. No matter how large we grow, we'll always put a strong focus on cross-functional teamwork and extreme ownership. This means that we ask for help when we need it, and that we never blame “some other department” for an issue or misstep. Our performance, successes, and failures are owned by one and all. As a result we help each other grow, learn, and succeed.