UpLaunch practices "All-Hands Support," which means you may end up chatting with our founders, our engineers, or anyone else on our team.
Our live chat widget is available from any screen in our platform. Additionally, it will automatically suggest help articles that may answer your question.
In addition to our U.S.-based team, we also have support staff in the Philippines to ensure that you can get an answer to your question whenever you may need it.
We sure do! In fact, we believe that a yearly plan is the BEST way to go. Committing to the system is the key to success. We offer two months free for yearly subscriptions!
We want to make sure that your gym is a good fit for our platform before you join #UpLaunchNation. Because of that, we always sell through live, in-person demos. Click to book one.
Absolutely! Aside from our world-class customer support, we offer assistance with configuration, goal setting, integrations, and more as part of our Concierge Onboarding and Cohort Onboarding programs.
Nope. If you want to take the island, burn the boats! In other words, we seek gyms who want to go all-in on our solution, and we’ve found that people don’t really pay attention unless they’re paying for it.
If you aren’t getting value from UpLaunch, let us know. We’ll work through the problem with you first, but if you’re still not happy, we’ll refund your last monthly payment – no worries.
Great question! We’ll help you get your contacts exported out of your current platforms and will also help you get them uploaded – free of charge. It’s part of your onboarding!
Yes! All of the marketing content is fully customizable for your business, including emails, text messages, tasks, and staff notifications.
Nope! If you aren’t getting value out of UpLaunch, we don’t want your money. All we ask is that you give us the chance to correct any issues that you're having - but barring that, you can walk away at any time.
Simply put – we spend a lot of actual human time on our new accounts. We do a minimum of one onboarding call per gym, plus we manually review your contact imports, audit your website, check your platform configuration, and more.
Nope. We offer well-tested, professionally built marketing strategies. Although you can change content, this isn't a blank slate platform. There are tons of them out there that you can purchase if this is important to you!